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Connection issues (Windows)
Connection issues (Mac OS X)Connecting issues (Linux)If nothing helpsHow do I work-around my carrier's (such as T-Mobile or MetroPCS) tethering block?Some carriers inspect your HTTP traffic for the so-called user agent string in order to detect tethering. They use the fact that different web browsers use different user agent strings. It is not hard to work-around this limitation by changing the user agent string in the web browser on your computer. Here are the instructions:
We will release the updated version with the automatic user agent string substitution soon. What is the difference between free and paid versions?EasyTether Lite will block secure (https://, TCP port 443) sites (such as gmail, facebook, amazon or ebay) and any UDP-based applications (including L2TP VPNs, most instant messagers and Xbox 360 / PS3 / Wii games) after some time. The paid/activated versions have no such limitations. Is it a one-time payment or are there any tethering fees?One-time. EasyTether is an application, not a service. It uses exactly the same data connection as any other networking applications on your smartphone (such as a mail or youtube app) so the same carrier's (not ours) fees apply. Note however, that most "unlimited" data plans are not that unlimited. Some carriers start to throttle your bandwidth when you exceed several GB per month. May I install the computer-side software on multiple computers or different operating systems?Yes. One license is tied to one phone so you may install the computer-side software on as many computers/systems as you need. The easiest way to setup another computer for EasyTether is to re-run the setup wizard in the smartphone-side application. Does EasyTether void my phone warranty?No. As distinct from many other tether apps, EasyTether does not require root and uses only official APIs, it is a normal low-priveleged Android application. Is EasyTether compatible with the latest Android versions?EasyTether works on all Android versions since 1.5 and up to 4.x. Note that Android 4.2.2 (or above) requires the latest host software. How can I purchase EasyTether?
How can I (re-)install my EasyTether copy purchased at Google or Amazon?Remember you never need an activation code for Google/Amazon purchase. Instead download the pre-activated version from the appropriate store and remove any free EasyTether versions from your smartphone (if installed at all). In some cases you may be unable to re-download your past Google (but never Amazon) purchase for free because some carriers have hidden tethering applications from Google Store. In that case restore your Google order number (see here on how to do this) and send it us so we can arrange the alternative download link for you. All of the above applies to the smartphone-side application only. If you need to re-download the computer-side software, see here. How can I (re-)activate my EasyTether copy purchased at Mobile Stream?Note you never should try to download the pre-activated version at Google/Amazon stores for Mobile Stream purchase. Instead enter the five-digit activation code from your purchase confirmation e-mail in the free EasyTether Lite downloaded from Google Play Store or from our site to your smartphone (you may need to enable Settings → Applications → Unknown sources). You may get the "Activation code is invalid" message. This is perfectly expected if you replaced your smartphone because the activation code is tied to the device's unique IMEI/MEID number. Email us your phone's IMEI/MEID (exactly as it is shown in EasyTether → Activate EasyTether → Enter code) along with your purchase confirmation e-mail (or indicate your purchase e-mail address at least). I have problems with purchasing EasyTether via Android MarketThere is a bug in Android Market: sometimes Google Checkout fails to authorize a payment and Market gets stuck forever when you try to download the purchased application. Order processing is performed solely by Google so we, as the developers, have no control over it.
I cannot copy the downloaded drivers from my smartphone to my computerAs a general note, the support to copy files using USB is implemented in every Android-powered smartphone and this feature does not depend on EasyTether at all. Consult the User Guide for your smartphone if the instructions below do not help.
I used EasyTether Lite, then I purchased the paid EasyTether version. Do I need to reinstall anything on the computer side?Absolutely not. This also covers any update of the smartphone-side application: do not re-install the computer-side software if you are not asked explicitly to do this. How can I install EasyTether on an AT&T smartphone?Now it has become very easy. You can download EasyTether Lite from the Android Market and follow the instructions. If for some reason you cannot find the app in the Android Market, please e-mail our support team, we will send you the instructions on how to work around that issue. Installation fails with the "EasyTether requires Service Pack for Windows" messageSee the corresponding Microsoft article on how to update your Windows installation.
Installation fails with the "Installation ended prematurely" message (or something similar) when I try to install EasyTether on my computerIf you use Windows XP, open Control Panel → System → Hardware tab → Driver Signing and verify the "Warn - Prompt me each time to choose an actions" check is set. If it is set as suggested or you have Windows 8/7/Vista, try to disable temporarily any third-party applications that may prevent the installation of non-WHQL drivers. Installation fails with the "This installation package is not supported by this processor type" messageYou seem to be trying to install the older 64-bit EasyTether computer-side software package (easytether_x64.msi) on 32-bit Windows version. Download the modern unified installation package (easytether.exe) instead. Note it is perfectly possible to have 32-bit Windows version on a 64-bit capable processor. See the Microsoft's support article on how to determine wheither your computer is running 32-bit or 64-bit version of Windows. I get the "Error code 67 registration failure PCS vision username and/or password may be incorrect" message on my phoneThis is not EasyTether, it never displays this error. You are likely trying to use the built-in tethering feature which (unlike EasyTether) requires the special tethering plan. Do not enable Internet sharing mode on the smartphone when you attach it to your computer. Instead select "Charge only" or "Disk drive" and click "Connect via Android" in the EasyTether taskbar menu:
I cannot get my VPN to work with EasyTether connection
How do I tether my Android phone to PS3, Xbox 360 or Wii?Prerequisites:
Connection setup:
I do not see the EasyTether icon in the Windows taskbar
I see "No devices to connect" instead of the expected "Connect via Android" option when I right-click the EasyTether icon in the Windows taskbarAs a general note, device recognition never depends on the smartphone-side EasyTether application. It only depends on the computer-side USB drivers and the built-in (i.e. non-EasyTether) USB options on your smartphone.
I cannot open any web pages after successfully establishing the EasyTether connection
I get the unexpected "Connection closed" (or "Connection dropped") message on my computer
I was on dial-up and my browser keeps trying to dial-upClose all browser windows, open Internet Explorer (even if you use another browser), click Service → Options and enable "do not use dial-up connections" checkbox. I get the "Connection failed. Enable Easytether network adapter in Network Connections" messageIt looks like the EasyTether network adapter driver disappeared for some reason. Try to find it in Device Manager → Network adapters and enable it (right-click → Enable). If it is not there, unplug the device, close EasyTether tray agent, uninstall the EasyTether software, reboot the computer then install the latest version from EasyTether drivers page. ADB on Mac OS X stops recognizing the attached device after installing EasyTether driverDo not follow this advice if you are not a software developer who uses the Android SDK on Mac. Otherwise run "sudo kextunload /System/Library/Extensions/EasyTetherUSBEthernet.kext" to unload the EasyTether driver manually. Load it again with kextload when necessary. How do I tether a computer with Ubuntu or Fedora installed?Install the Linux computer-side software from our drivers page, open Terminal and run "easytether connect". Once it says "connected as easytether0", wait while Network Manager configures the connection automatically. Only if you do not use Network Manager, run "sudo dchclient easytether0" manually in another Terminal window. My problem is not described herePlease describe the problem in more details. |
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