If you purchase EasyTether from our web-site or from MobiHand (not from Android Market), please note that MEID is case-sensitive, make sure that you have not mixed up small and capital letters. If you entered the wrong MEID, please e-mail support(at)mobile-stream(dot)com. To get your IMEI/MEID, launch EasyTether Lite and go to Menu - About.

EasyTether Lite will block secure sites (HTTPS). The paid app does not block secure sites.

3. How can I purchase EasyTether?

You can purchase the full EasyTether app either from Google Android Market or from the following link - buy EasyTether via PayPal or credit cards. We accept PayPal and all credit cards. $9.99 is a one-time payment.

4. Is the license tied to the phone or to the computer?

The license is tied to the phone. If you change your phone later, you'll be able to request a new reg code for free. You can use one EasyTether copy with several laptops or desktop computers.

5. Are there any additional tethering fees?

EasyTether connection uses exactly the same data plan that is used for the on-phone Internet access like in the built-in browser or e-mail app or youtube application. So the same fees apply depending on your data plan. No additional tethering fees.
Note however, that "unlimited" data plans are not that unlimited and are capped at several GB.

6. I have problems with purchasing EasyTether via Android Market

There is a bug in Google Android Market: sometimes Google Checkout fails to authorize a payment or does not allow you to download purchased apps. We, as the developer, have no control over it. We recommend that you contact the support team from Google Android Market or post a bug report in the Android Market support forum. If you have problems with downloading the purchased EasyTether from Android Market we recommend that you refund that order and purchase the app via this link - Buy EasyTether app directly.

Please note that Google Android Market allows you to refund a purchased app only within 24 hours. Read carefully Google Android Market policy. Quote from Google: "you may withdraw from your first purchase of an application by returning it within 24 hours of purchase (if you subsequently purchase the same application, you will not be able to withdraw from your purchase a second time). Where applicable, an option to withdraw from your purchase will be made available to you through the Market user interface and we will provide you with a refund for your purchase.".

Please note that when you purchase EasyTether from our site or from www.mobihand.com, there is no 24-hour refund restriction. If you don't like the app, we'll be able to refund your purchase even after 24 hours.

7. AT&T does not allow Backflip owners to install apps from non-market sources, AT&T has removed tethering apps from Backflip Android Market. What can be done?

Please e-mail our support team, we'll send you the instructions on how to work around that issue.

8. I purchased EasyTether from Android Market and cannot redownload the app after a firmware upgrade or after a phone replacement. What can be done?

First make sure that you use the same gmail account with which you purchased EasyTether. If the gmail account is the same and you cannot find or redownload the purchased app, please e-mail our support team.

9. I purchased EasyTether from your site and need the new code after a phone replacement. What can be done?

You can either login into www.mobihand.com with your purchase email, update your phone's MEID and get the new code.
Alternatively you can send us your new MEID and your order number and we'll generate the new code for you.

10. My Internet connection is dropped every 30 seconds. What can be done?

You seem to use Advanced Task Manager or any other third-party task killer. You need to add EasyTether to their exception list.

11. I want to tether Android to PS3, Wii or XBox360.

Use the latest EasyTether version and hook your Xbox, Wii or PS3 to your PC with android/easytether via Windows ICS (internet connection sharing).
Detailed instructions:

1. Enable ICS in the Sharing tab of the EasyTether network adapter properties (on your Windows machine).
2. Connect Wii/PS3/XBox to your PC using an Ethernet cable. For Wii you may need a USB-Ethernet adapter.
3. Enable UDP passthrough in EasyTether on your smartphone.
4. Enable EasyTether connection on your PC.

12. Does EasyTether support Samsung Android phones?

Yes. Download and install additional Samsung drivers from our site

13. I do not have "Connect via Android" option when I right-click the EasyTether tray icon. What's wrong?

There is a known problem on some hardware (especially G1/MyTouch/G2 or Droid) when Windows does not always notice the USB debugging is enabled. Please follow the instructions below to resolve the problem.

Connect your smartphone to laptop, open Device Manager, Enable View -> Devices by connection (this way it will be easier to find the required items), find the "USB Composite Device" node under one of "Standard Enhanced Universal PCI to USB Host Controller" (a name may be slightly different) categories, right-click it and select Uninstall.

Please see this screenshot for reference.

You may also want to temporarily unplug as many USB devices as possible to prevent the confusion.

PLEASE NOTE! There likely will be no "USB Composite Device" node at all, but single "USB Mass Storage" under "USB Root Hub". Remove "USB Mass Storage" then.

After you uninstall the device node, physically unplug the device, make sure Settings -> Applications -> Development -> USB debugging is enabled on your smartphone (very important!) and plug the device again and let Windows find the already-preinstalled drivers (if you did not omit the Android drivers during the EasyTether installation). Also, Windows will probably ask you for a reboot.

14. I cannot copy the downloaded drivers from phone to PC.

Connect the smartphone to your PC with a USB cable, pull down the notification area (sliding down your finger) on your Android and tap Mount. This will allow you to access the smartphone SD card from your PC. Look for the easytether_x86.msi file (or easytether_x64.msi file, if your Windows is 64-bit) in the downloads folder, run it and follow the wizard-like setup.

15. I was on dial-up and my browser keeps trying to dial-up.

Close all browser windows, then open Internet Explorer (even if you used other browsers), click Service -> Options and enable "do not use dial-up connections" checkbox.

16. I used EasyTether Lite, then I purchased the paid EasyTether app. Do I need to reinstall anything on the desktop side (on my laptop)?

No, you do not need to reinstall the desktop part of EasyTether.

17. Is EasyTether a proxy or a NAT application? If it is a NAT app, why is it impossible to use PPTP VPN?

EasyTether is a normal NAT application. It implements the entire NAT mechanics in Java.
PPTP uses GRE protocol and there is no way to establish the GRE tunnel on non-rooted Android devices (API only allows one to use TCP and UDP).
There is a way to use PPTP though. It is necessary to configure the PPTP connection on the device side (via Settings -> Wireless -> VPN Settings) and let the smartphone encrypt/authenticate the packets that come over the USB link.

18. I can connect but I cannot visit web-pages. I click the "Connect via Android" item, EasyTether pop ups the balloon on my PC with the "Connection established" message but I cannot open anything in my browser

Try to disable a LAN and/or a WiFi adapter on your PC before connecting via EasyTether.

19. I get the following error message: "Error code 67 registration failure PCS vision username and or passwork may be incorrect." What's wrong?

This is not EasyTether, it never displays this error. You are trying to use the built-in tethering feature which (unlike EasyTether) requires the special tethering plan. Do not enable Internet sharing mode on the smartphone when you attach it to your computer. Instead select "Charge only" or "Disk drive" and click "Connect via Android" in the EasyTether tray menu: see this screenshot for reference

20. My problem is not described here.

Contact us and tell us your device model and your Windows edition. Tell us if you have HTC Sync, Motorola Connect (also known as Motorola Media Link) or Samsung New PC Studio installed.