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Installation issues (general)
Installation issues (Windows)
Connection issues (general)
Connection issues (Windows)
Connection issues (Mac OS X)
Connecting issues (Linux)
Connecting issues (FreeBSD)
If nothing helps
Some carriers inspect your HTTP traffic for the so-called user agent string in order to detect tethering. They use the fact that different web browsers use different user agent strings.
It is not hard to work-around this limitation by changing the user agent string in the web browser on your computer. Here are the instructions:
We will release the updated version with the automatic user agent string substitution soon.
EasyTether Lite will block secure (https://, TCP port 443) sites (such as gmail, facebook, amazon or ebay) and any UDP-based applications (including L2TP VPNs, most instant messagers and Xbox 360 / PS3 / Wii games) after some time. The paid/activated versions have no such limitations.
One-time. EasyTether is an application, not a service. It uses exactly the same data connection as any other networking applications on your smartphone (such as a mail or youtube app) so the same carrier's (not ours) fees apply.
Note however, that most "unlimited" data plans are not that unlimited. Some carriers start to throttle your bandwidth when you exceed several GB per month.
Yes. One license is tied to one phone so you may install the computer-side software on as many computers/systems as you need. The easiest way to setup another computer for EasyTether is to re-run the setup wizard in the smartphone-side application.
No. As distinct from many other tether apps, EasyTether does not require root and uses only official APIs, it is a normal low-priveleged Android application.
EasyTether works on all Android versions since 1.5 and up to Android 5.0. Note that Android 4.2.2 (or above) requires the latest computer-side software.
Remember you never need an activation code for Google/Amazon purchase. Instead download the pre-activated version from the appropriate store and remove any free EasyTether versions from your smartphone (if installed at all).
In some cases you may be unable to re-download your past Google (but never Amazon) purchase for free because some carriers have hidden tethering applications from Google Store. In that case restore your Google order number (see here on how to do this) and send it us so we can arrange the alternative download link for you.
All of the above applies to the smartphone-side application only. If you need to re-download the computer-side software, see here.
Note you never should try to download the pre-activated version at Google/Amazon stores for Mobile Stream purchase. Instead enter the five-digit activation code from your purchase confirmation e-mail in the free EasyTether Lite downloaded from Google Play Store or from our site to your smartphone (you may need to enable Settings → Applications → Unknown sources).
You may get the "Activation code is invalid" message. This is perfectly expected if you replaced your smartphone because the activation code is tied to the device's unique IMEI/MEID number.
Email us your phone's IMEI/MEID (exactly as it is shown in EasyTether → Activate EasyTether → Enter code) along with your purchase confirmation e-mail (or indicate your purchase e-mail address at least).
There is a bug in Android Market: sometimes Google Checkout fails to authorize a payment and Market gets stuck forever when you try to download the purchased application. Order processing is performed solely by Google so we, as the developers, have no control over it.
As a general note, the support to copy files using USB is implemented in every Android-powered smartphone and this feature does not depend on EasyTether at all. Consult the User Guide for your smartphone if the instructions below do not help.
I used EasyTether Lite, then I purchased the paid EasyTether version. Do I need to reinstall anything on the computer side?
Absolutely not. This also covers any update of the smartphone-side application: do not re-install the computer-side software if you are not asked explicitly to do this.
Now it has become very easy. You can download EasyTether Lite from the Android Market and follow the instructions. If for some reason you cannot find the app in the Android Market, please e-mail our support team, we will send you the instructions on how to work around that issue.
See the corresponding Microsoft article on how to update your Windows installation.
Installation fails with the "Installation ended prematurely" message (or something similar) when I try to install EasyTether on my computer
If you use Windows XP, open Control Panel → System → Hardware tab → Driver Signing and verify the "Warn - Prompt me each time to choose an actions" check is set. If it is set as suggested or you have Windows 8.1/8/7/Vista, try to disable temporarily any third-party applications that may prevent the installation of non-WHQL drivers.
Installation fails with the "This installation package is not supported by this processor type" message
You seem to be trying to install the older 64-bit EasyTether computer-side software package (easytether_x64.msi) on 32-bit Windows version. Download the modern unified installation package (easytether.exe) instead.
Note it is perfectly possible to have 32-bit Windows version on a 64-bit capable processor. See the Microsoft's support article on how to determine wheither your computer is running 32-bit or 64-bit version of Windows.
I get the "Error code 67 registration failure PCS vision username and/or password may be incorrect" message on my phone
This is not EasyTether, it never displays this error. You are likely trying to use the built-in tethering feature which (unlike EasyTether) requires the special tethering plan. Do not enable Internet sharing mode on the smartphone when you attach it to your computer. Instead select "Charge only" or "Disk drive" and click "Connect via Android" in the EasyTether taskbar menu:
I see "No devices to connect" instead of the expected "Connect via Android" option when I right-click the EasyTether icon in the Windows taskbar
As a general note, device recognition never depends on the smartphone-side EasyTether application. It only depends on the computer-side USB drivers and the built-in (i.e. non-EasyTether) USB options on your smartphone.
Close all browser windows, open Internet Explorer (even if you use another browser), click Service → Options and enable "do not use dial-up connections" checkbox.
It looks like the EasyTether network adapter driver disappeared for some reason. Try to find it in Device Manager → Network adapters and enable it (right-click → Enable). If it is not there, unplug the device, close EasyTether tray agent, uninstall the EasyTether software, reboot the computer then install the latest version from EasyTether drivers page.
Do not follow this advice if you are not a software developer who uses the Android SDK on Mac. Otherwise run "sudo kextunload /System/Library/Extensions/EasyTetherUSBEthernet.kext" to unload the EasyTether driver manually. Load it again with kextload when necessary.
Install the Linux computer-side software from our drivers page, open Terminal and run "easytether connect". Once it says "connected as easytether0", wait while Network Manager configures the connection automatically.
Only if you do not use Network Manager, run "sudo dchclient easytether0" manually in another Terminal window.
Install the computer-side application from our drivers page with pkg(7) then as root:
Eventually we will implement devd(8) integration out of the box.
Please describe the problem in more details.
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